Frequently Asked Questions
Everything you need to know about our luxury Irish chocolates, shipping, and gifting services.
How should I store my Butlers Chocolates?
To maintain optimal freshness, store your chocolates in a cool, dry place between 15°C and 18°C (59°F - 65°F). Avoid refrigeration if possible, as it can cause 'bloom' or discoloration, though the product remains safe to eat.
Do you offer international shipping?
Yes, we ship our luxury chocolates worldwide. Delivery times and shipping costs vary by destination and are calculated at checkout. Please note that some countries may have import restrictions on food items.
Are there gluten-free or vegan options available?
Many of our chocolates are naturally gluten-free; however, they are produced in a facility that handles wheat. We also offer a dedicated range of plant-based and dark chocolates suitable for vegans.
Can I include a personalized gift message with my order?
Absolutely. You can add a complimentary personalized message during the checkout process, which will be printed on a gift card and included with your chocolate selection.
What is your return policy for food products?
As our products are perishable food items, we cannot accept returns. However, if your order arrives damaged or you are unsatisfied with the quality, please contact our customer service team within 48 hours of receipt for a resolution.
How do you ensure chocolates don't melt during transit?
During warmer months or when shipping to hot climates, we use insulated packaging and gel ice packs to ensure your chocolates arrive in perfect condition.