Returns & Refunds Policy
At Butlers Chocolates, we strive for perfection in every box; however, due to the perishable nature of our confectionery, returns are generally only accepted for items that arrive damaged or incorrect. Please contact our customer care team within 48 hours of delivery to initiate a resolution for any quality concerns.
Contact Customer Service
Email our support team with your order number and a brief explanation of the issue regarding your chocolate delivery.
Provide Photographic Evidence
Attach clear photos of the damaged packaging or incorrect items to help our quality control team assess the situation.
Await Authorization
Our team will review your request within 24 hours and provide instructions if a physical return of the luxury gift box is required.
Receive Refund or Replacement
Once approved, we will either dispatch a fresh replacement immediately or issue a full refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing